If you can not find the installation protocol that we sent after paying the order, nothing happens.

Just log in to our Customer Center and find the specific domain and click on the FTP section.

You can simply change the password by clicking on the “Change Password” box and here you can choose or generate a new password.

You will see the username in the “Account” box and you can not change it and if you want to rename it, you need to create a new account.